USE CASES
How businesses are using their own AI
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CUSTOMER SUPPORT
AI that knows your products and customers
- Answer questions using your documentation — Your AI understands your product manuals, FAQs, and policies. It can instantly find and cite accurate information from your knowledge base.
- Triage and route tickets — Automatically categorize incoming requests and route them to the right team members based on urgency, topic, and expertise required.
- Draft responses for agent review — Generate suggested responses based on your company's tone and previous successful resolutions. Agents can edit and send, maintaining quality while increasing speed.
- Learn from your best support interactions — Your AI improves over time by analyzing which responses resolve issues quickly and lead to high customer satisfaction scores.
"Our response time dropped 60% and customer satisfaction went up 15 points."
COMMON INTEGRATIONS:
Zendesk, Intercom, Freshdesk, HubSpot Service Hub
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INTERNAL OPERATIONS
Automate the repetitive work across your teams
- Document summarization and search — Instantly summarize meeting notes, reports, and proposals. Search across all your documents using natural language to find exactly what you need.
- Meeting notes and action items — Automatically generate structured meeting notes with clear action items, deadlines, and responsible parties. Never lose track of what was decided.
- Report generation — Transform data into narrative reports. Your AI can analyze spreadsheets, generate insights, and create formatted reports in your company's style.
- Data entry and cleanup — Process forms, extract information from emails, and maintain clean databases. Reduce manual data entry errors and free up staff time.
- Process automation — Chain together multiple tasks like updating CRM records, sending notifications, and creating follow-up reminders.
"We automated 20 hours per week of administrative work across our team."
COMMON INTEGRATIONS:
Slack, Microsoft Teams, Notion, Google Workspace, Office 365
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EXECUTIVE ASSISTANT
Your CEO's AI chief of staff
- Email triage and drafting — Automatically categorize incoming emails by priority and urgency. Generate draft responses for routine inquiries while flagging important messages that need personal attention.
- Calendar management — Optimize scheduling by understanding preferences, priorities, and meeting contexts. Automatically find optimal meeting times and prepare agenda items.
- Meeting prep and briefings — Research attendees, compile relevant background information, and create pre-meeting briefs with talking points and recent context.
- Research and summaries — Quickly research topics, competitors, or market trends. Generate executive summaries of long reports or industry news relevant to your business.
- Personal knowledge base — Remember preferences, past decisions, and important relationships. Acts as institutional memory for executive-level decision making.
"It's like having a brilliant assistant who knows everything I know and never forgets anything."
COMMON INTEGRATIONS:
Gmail, Outlook, Calendar, WhatsApp, Telegram
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SALES ENABLEMENT
Close more deals with AI-powered insights
- Prospect research and summaries — Automatically research prospects using public information, news, and social media. Create comprehensive prospect profiles with conversation starters and relevant talking points.
- Proposal and quote generation — Generate customized proposals and quotes based on prospect needs, your standard pricing, and past successful deals. Maintain consistency while personalizing each proposal.
- Call prep and follow-up drafts — Prepare for sales calls with background information, suggested questions, and call objectives. Generate personalized follow-up emails with relevant next steps.
- Competitive intelligence — Track competitor mentions, pricing changes, and market positioning. Keep your sales team informed about competitive dynamics in real time.
"Our sales reps are 30% more productive on outreach and our close rates improved 25%."
COMMON INTEGRATIONS:
Salesforce, HubSpot, Pipedrive, LinkedIn Sales Navigator
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KNOWLEDGE MANAGEMENT
Unlock your company's institutional knowledge
- Natural language search across all documents — Find information using natural language queries across all your document repositories. No more remembering which folder or system contains what you're looking for.
- Policy and procedure Q&A — Instantly answer questions about company policies, procedures, and guidelines. Ensure consistent interpretation and application across your organization.
- Onboarding assistant — Help new employees quickly understand your company's processes, culture, and procedures. Reduce the learning curve for new hires with instant access to organizational knowledge.
- Expertise location — Find internal experts by understanding who has worked on similar projects or has relevant experience. Connect people with the right knowledge across your organization.
"New hires get up to speed 50% faster and our institutional knowledge is finally accessible to everyone."
COMMON INTEGRATIONS:
SharePoint, Confluence, Google Drive, Dropbox Business
DON'T SEE YOUR USE CASE?
Every business is different. We've deployed SLLAM for:
Legal research and contract review
Analyze contracts, case law, and regulatory documents to support legal decision making
Healthcare documentation
Streamline patient documentation, clinical note review, and medical research while maintaining HIPAA compliance
Real estate market analysis
Analyze property data, market trends, and investment opportunities for real estate professionals
Manufacturing quality control
Process inspection reports, maintenance logs, and quality data to identify patterns and prevent issues
Financial compliance monitoring
Monitor transactions, communications, and documentation for regulatory compliance requirements